Privacy Policy

Effective Date: August 13, 2026

Lift and Tow LLC (“Lift and Tow,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how and why we may collect, access, store, use, process, and share your personal information when you use our website, products, or services, including when you visit https://liftandtow.com/ or communicate with us through sales, customer service, marketing, events, or other business-related interactions.

At Lift and Tow LLC, we value your privacy and want you to understand how we handle your personal information. This Privacy Policy explains the information we collect, why we collect it, how we use it, when it may be shared, and the choices you may have regarding your information.

By using our website, products, or services, you acknowledge the practices described in this Privacy Policy. If you have questions or concerns about this Policy or how Lift and Tow handles your personal information, please contact us at [email protected].

Privacy at a Glance

At Lift and Tow LLC, we believe you should have a clear understanding of what happens to your personal information when you visit our website, contact us, request a quote, purchase our products, or otherwise interact with our business. This section provides a brief overview of our privacy practices. For more detailed information, please review the full Privacy Policy below.

1. What information do we collect? We may collect personal or business information that you provide directly to us, such as your name, email address, telephone number, billing or shipping address, business information, vehicle information, and details related to an order, quote, financing inquiry, warranty claim, or customer service request. We may also automatically collect certain website, device, and usage information when you visit our website.
2. Why do we collect your information? We use information to process and fulfill orders, respond to questions and requests, provide product and customer support, determine product compatibility, communicate with you about purchases, facilitate services you request, maintain business records, improve our website and services, and help protect our customers and business.
3. Do we share your information? We may share certain information with trusted third parties that help us operate our business and provide services to you. These may include payment and accounting providers, shipping and freight providers, business financing providers, website and technology providers, manufacturers, suppliers, and other service providers. We may also disclose information when required by law.
4. Do we use cookies or similar technologies? Yes. Our website and certain third-party providers may use cookies, tags, pixels, and similar technologies to support website functionality, understand how visitors interact with our website, and measure the effectiveness of our advertising. We use Google Ads, which may use these technologies for advertising and conversion measurement.
5. How do we protect your information? We use reasonable administrative, technical, and physical safeguards designed to protect the personal information in our care from unauthorized access, loss, misuse, alteration, or disclosure. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
6. How long do we keep your information? We generally retain personal information only for as long as reasonably necessary to fulfill the purpose for which it was collected, provide our products and services, maintain appropriate business and transaction records, and comply with applicable legal, tax, accounting, or regulatory requirements.
7. What privacy rights and choices do you have? Depending on where you live and applicable law, you may have certain rights regarding your personal information. These may include requesting access to, correction of, or deletion of certain information, as well as choices regarding marketing communications, cookies, advertising, and certain uses or disclosures of your information.
8. Have questions about your privacy? If you have questions about this Privacy Policy, want to learn more about how Lift and Tow LLC handles your personal information, or wish to submit a privacy-related request, please contact us at [email protected].

1. What Information Do We Collect?

We may collect personal information that you provide directly to us, as well as certain information that is collected automatically when you visit or interact with our website. The information we collect depends on how you interact with Lift and Tow LLC.

The categories of information we may collect include:

• Contact information: Your name, email address, telephone number, mailing address, billing address, shipping address, and other contact information you choose to provide when communicating or doing business with us.
• Order and transaction information: Details about products you purchase or inquire about, order history, product information, shipping and delivery information, billing information, returns, warranty requests, invoices, and other information associated with your transactions with Lift and Tow.
• Payment information: When you make a purchase, payment-related information may be collected and processed by us and/or our payment processing and accounting service providers. Depending on the payment method you select, this may include billing information and other information necessary to process and document your transaction. Payment card information may be processed or stored through third-party payment or accounting platforms, such as QuickBooks, when you authorize or request that a payment method be saved for future transactions. The collection, processing, and storage of payment information by a third-party provider may also be governed by that provider’s own privacy and security practices.
• Vehicle and product information: When necessary to determine product compatibility, provide technical assistance, process an order, or assist you with our products, we may collect information about your vehicle. This may include the vehicle’s year, make, model, Vehicle Identification Number (VIN), license plate information, configuration, photographs, or other vehicle specifications that you provide to us.
• Quote and inquiry information: If you request a quote, ask about a product, submit a website form, contact our team, or otherwise make an inquiry, we may collect the information contained in your request as well as information provided during subsequent communications.
• Business financing information: Lift and Tow may provide customers with the option to seek business financing through third-party financing providers. If you choose to apply for financing, the financing provider may request business, financial, ownership, identification, credit-related, or other information necessary to process and evaluate your application. Much of this information may be provided directly to and collected by the third-party financing provider rather than Lift and Tow. Lift and Tow may receive limited information concerning your financing application or transaction, such as application status, approval information, financing amount, or other information reasonably necessary to facilitate or complete your purchase. Information you provide directly to a third-party financing provider is subject to that provider’s own privacy policy, terms, and information-handling practices.
• Customer service, technical support, and warranty information: If you contact us for technical assistance, installation questions, troubleshooting, warranty service, returns, replacement parts, or other customer support, we may collect information about your product, purchase, vehicle, issue, and communications with our team.
• Business and dealer information: If you interact with Lift and Tow on behalf of a dealership, fleet, company, or other business, we may collect information such as the business name, business address, job title, business contact information, Employer Identification Number (EIN), and other business information reasonably necessary to establish or maintain our business relationship, process transactions, or provide requested services.
• Communications: We may maintain records of communications you have with Lift and Tow, including emails, website inquiries, quote requests, customer service communications, and other correspondence. We may retain these communications when reasonably necessary for customer service, order fulfillment, warranty administration, dispute resolution, recordkeeping, or other legitimate business purposes.
• Website and device information: When you visit our website, certain information may be collected automatically. This may include your IP address, browser type, device type, operating system, referring website, pages viewed, website activity, approximate geographic location derived from your IP address, and the dates and times you access our website.
• Cookies and similar technologies: We may use cookies and similar technologies to operate our website, remember preferences, understand how visitors use our website, improve website functionality and performance, and, where applicable, measure the effectiveness of marketing or advertising activities.

Lift and Tow seeks to collect and use personal information that is reasonably necessary to operate our business, provide and support our products and services, complete transactions, assist our customers, protect our business, and improve the overall customer experience.

2. Why Do We Collect Your Information?

At Lift and Tow LLC, we collect and use personal information to operate our business, provide our products and services, and give our customers the support they need. The information we collect depends on how you interact with us and is used only when reasonably necessary for our business operations.

We may collect and use your information for the following purposes:

• To process and fulfill your orders: We use information such as your name, contact information, shipping address, and order details to process purchases, arrange shipping or delivery, provide order updates, and complete transactions.
• To help you find the right product: We may use vehicle information and other details you provide to help determine product compatibility and answer questions about our products.
• To provide customer service and technical support: Your information allows our team to respond to questions, assist with installation or product concerns, troubleshoot issues, and provide ongoing customer support.
• To manage warranty requests: We may use your purchase, product, vehicle, and contact information to verify purchases, evaluate warranty claims, provide replacement parts, or provide other assistance when appropriate.
• To communicate with you: We may use your contact information to respond to inquiries, provide quotes, send order or shipping updates, follow up on customer requests, and provide other communications related to your relationship with Lift and Tow.
• To provide business financing options: If you choose to pursue business financing through a third-party financing provider, certain information may be used or shared as necessary to connect you with the provider and help facilitate your purchase. The financing provider may independently collect additional information needed to process and evaluate your application.
• To improve our website, products, and services: We may use website activity, customer feedback, product inquiries, and other information to understand how customers interact with Lift and Tow and identify ways to improve our website, products, services, and overall customer experience.
• To maintain the security of our business: Information may be used to help detect, investigate, and prevent fraudulent transactions, unauthorized activity, security threats, or misuse of our website and services.
• To maintain business records: We may retain information associated with purchases, customer communications, warranties, accounting, and other business activities for legitimate recordkeeping purposes.
• To meet our legal obligations: We may collect, use, retain, or disclose information when necessary to comply with applicable laws, regulations, tax requirements, legal proceedings, or lawful requests from government authorities.

Our goal is to collect and use only the information that is reasonably necessary to serve our customers, operate Lift and Tow, protect our business, and meet our legal responsibilities.

3. Do We Share Your Information?

Lift and Tow LLC may share certain personal or business information with trusted third parties when reasonably necessary to operate our business, provide our products and services, complete transactions, or fulfill a request you have made. We do not share information with third parties simply for their own unrelated purposes.

We may share information with:

• Payment and accounting providers: To process payments, maintain transaction records, issue invoices, and provide other payment-related services.
• Shipping and freight providers: To arrange shipment, delivery, tracking, and other services necessary to fulfill your order.
• Business financing providers: If you choose to pursue financing, certain information may be shared with a third-party financing provider as necessary to facilitate the application or purchase. The financing provider may also collect information directly from you.
• Website and technology providers: We may share or make information available to companies that help host, maintain, secure, analyze, or operate our website and other business systems.
• Advertising and analytics providers: We may use third-party advertising and analytics services, including Google Ads, to understand how visitors interact with our website, measure the effectiveness of advertising, and promote Lift and Tow products and services. These providers may collect or receive information through cookies, tags, pixels, or similar technologies, as described below.
• Manufacturers, suppliers, and other business partners: Information may be shared when reasonably necessary to fulfill an order, address a product or warranty issue, confirm product compatibility, or otherwise provide a service you have requested.
• Professional advisers: We may disclose information to accountants, attorneys, insurers, or other professional advisers when reasonably necessary for legitimate business purposes.
• Government or legal authorities: We may disclose information when required by applicable law, regulation, court order, legal process, or a lawful request from a government authority.
• Business transactions: If Lift and Tow is involved in a merger, acquisition, sale of assets, restructuring, or similar business transaction, certain information may be disclosed as reasonably necessary in connection with that transaction.

Lift and Tow does not sell personal information for money. If our use of advertising or analytics technologies constitutes “selling,” “sharing,” or targeted advertising under applicable state privacy laws, we will provide any notices and opt-out rights required by those laws.

4. Do We Use Cookies or Similar Technologies?

Yes. Lift and Tow LLC and certain third-party service providers may use cookies, tags, pixels, and similar technologies when you visit or interact with our website. These technologies help our website function properly, allow us to better understand how visitors use our website, and help us measure and improve our advertising efforts.

We may use these technologies for purposes including:

• Website functionality: To support the operation and performance of our website and remember certain preferences.
• Website performance and analytics: To better understand how visitors find and interact with our website, including pages visited and actions taken.
• Advertising and conversion measurement: We use Google Ads, which may use cookies, tags, or similar technologies to help us understand whether our advertising leads to website visits, inquiries, purchases, or other actions.
• Advertising: Depending on the advertising features we use and your settings or choices, cookies and similar technologies may be used to help deliver and measure advertisements.

Information collected through these technologies may include your IP address, browser or device information, website activity, pages viewed, interactions with advertisements, and certain online identifiers.

You may be able to manage or disable cookies through your browser settings and, where available, through cookie or privacy controls provided on our website. Please be aware that disabling certain cookies may affect the functionality or performance of some parts of our website.

Third-party providers, including Google, may process information collected through their technologies according to their own privacy policies and practices.

5. How Do We Protect Your Information?

At Lift and Tow LLC, protecting the personal information entrusted to us is important. We use reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect and maintain from unauthorized access, use, loss, misuse, alteration, or disclosure.

These safeguards may include measures designed to:

• Limit access to personal information to employees, service providers, and other authorized parties who need the information for legitimate business purposes.
• Use trusted third-party service providers for services such as payment processing, business financing, website operations, and other business functions.
• Protect our business systems, accounts, and electronic records from unauthorized access.
• Maintain appropriate procedures for handling and storing customer and business information.
• Review and update our practices as reasonably necessary to address changes in our business, technology, and security risks.

When third-party providers process information on our behalf or provide services directly to you, such as payment processing or business financing, those providers may maintain their own security measures and privacy practices. We encourage you to review their applicable privacy policies when providing information directly to them.

While we take reasonable steps to protect the information in our care, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security of your personal information.

We also encourage customers to take reasonable precautions when communicating sensitive information electronically and to contact Lift and Tow if they believe their information or communications with us may have been compromised.

6. How Long Do We Keep Your Information?

Lift and Tow LLC retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, operate our business, provide products and services to our customers, and meet our legal and business obligations.

The amount of time we keep information may vary depending on the type of information, why it was collected, and whether we have an ongoing business relationship with you.

We may retain information for purposes including:

• Orders and transactions: We may retain information relating to purchases, invoices, payments, shipping, and other transactions for our business, accounting, tax, and recordkeeping needs.
• Customer service and communications: We may maintain records of customer inquiries and communications when reasonably necessary to provide support, maintain accurate records, or address future questions or concerns.
• Warranty and product support: We may retain information about your purchase, product, vehicle, warranty claim, or service history when necessary to provide warranty coverage, technical support, or other product-related assistance.
• Business and dealer relationships: Information relating to dealerships, fleets, vendors, and other business customers or partners may be retained for the duration of our business relationship and afterward when reasonably necessary for recordkeeping or legitimate business purposes.
• Legal and regulatory requirements: Certain information may be retained for longer periods when necessary to comply with applicable laws, tax or accounting requirements, resolve disputes, respond to legal claims, or enforce our agreements.
• Website and advertising information: Information collected through our website, cookies, Google Ads, or similar technologies may be retained according to our settings and the retention practices of the applicable third-party providers.

When personal information is no longer reasonably necessary for the purposes for which it was collected and we are not required to retain it, we may delete, anonymize, or otherwise securely dispose of the information in accordance with our business practices.

7. Your Privacy Rights and Choices

At Lift and Tow LLC, we want you to have reasonable choices regarding how your personal information is collected, used, and communicated. Depending on where you live and the laws that apply to you, you may have certain rights or choices regarding your personal information.

These rights and choices may include:

• Accessing your information: You may request information about the personal information we maintain about you and, where required by law, request a copy of that information.
• Correcting your information: If you believe personal information we maintain about you is inaccurate or incomplete, you may contact us and request that it be corrected or updated.
• Requesting deletion: You may request that we delete certain personal information we maintain about you. We may need to retain some information when required or permitted by law or when reasonably necessary for purposes such as completing transactions, maintaining warranty or business records, preventing fraud, resolving disputes, or meeting legal and accounting obligations.
• Marketing communications: You may opt out of receiving marketing emails from Lift and Tow at any time by using the unsubscribe link or instructions included in the communication or by contacting us. Even if you opt out of marketing communications, we may still send you necessary non-promotional communications relating to your orders, invoices, shipping, warranties, customer service requests, or other transactions with us.
• Cookies and advertising choices: You may be able to manage or disable certain cookies through your browser settings or through privacy controls made available on our website. Because we use Google Ads, you may also have choices regarding how Google uses information for advertising through Google’s privacy and advertising settings.
• Opting out of certain data uses: Depending on the laws where you live, you may have the right to opt out of certain uses of personal information, which may include targeted advertising or certain forms of sharing of personal information.
• Withdrawing consent: Where processing is based on your consent and applicable law provides the right, you may be able to withdraw that consent.
• Appealing certain decisions: Where required by applicable law, you may have the right to appeal certain decisions concerning a privacy request.
• Submitting a privacy request: To ask a question or submit a request regarding your personal information, please contact us at [email protected]. We may need to verify your identity before processing certain requests to help protect your information from unauthorized access or deletion.

We will review privacy requests in accordance with applicable law. Certain rights may not apply in every situation, and we may be permitted or required to retain certain information even after receiving a request to delete it. We will not discriminate against you for exercising privacy rights provided by applicable law.

8. Children’s Privacy

Lift and Tow LLC’s website, products, and services are intended for adults and businesses and are not directed toward children under the age of 13. We do not knowingly collect personal information from children under the age of 13.

If we become aware that personal information from a child under the age of 13 has been collected without appropriate authorization, we will take reasonable steps to delete the information from our records.

9. Communications by Phone and Text Message

If you provide Lift and Tow with a telephone number, we may use that number to communicate with you regarding quotes, orders, shipping or delivery, product questions, warranty matters, customer service requests, or other business you conduct with us.

If we send promotional or marketing text messages, we will obtain consent where required by applicable law. Consent to receive marketing communications is not required as a condition of purchasing our products or services.

You may opt out of marketing text messages by following the opt-out instructions provided in the message. Message and data rates may apply depending on your mobile carrier and service plan.

Opting out of marketing text messages does not prevent us from contacting you when reasonably necessary regarding an existing order, transaction, customer service request, or other non-promotional matter, where permitted by law.

10. International Visitors

Lift and Tow LLC is based in the United States. If you visit our website or interact with us from outside the United States, the information you provide may be transferred to, stored, or processed in the United States or other locations where our service providers operate.

Privacy and data protection laws in the United States may differ from those in your country or region. By interacting with Lift and Tow, your information may be handled in accordance with this Privacy Policy and applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, products, services, technology, legal requirements, or privacy practices.

When changes are made, we will update the Effective Date displayed at the beginning of this Privacy Policy. If we make material changes, we may provide additional notice through our website or by other appropriate means when required.

We encourage you to review this Privacy Policy periodically so you remain informed about how Lift and Tow collects, uses, and protects personal information.

12. Contact Us

If you have questions about this Privacy Policy, our privacy practices, the personal information we maintain about you, or if you wish to submit a privacy-related request, please contact us:

Lift and Tow LLC
10680 B Cumberland Highway
Orrstown, PA 17244
Phone: 717-496-0839
Email: [email protected]
Website: liftandtow.com